General Conditions

  • Last update: 21st August, 2025.
  • Application: 21st August, 2025.

PREAMBLE

The MonCuisinierPrivé.fr website is created by Batchero.

Batchero is located at 110 rue de Fontenay, 94700 Vincennes, France. You can contact us by mail at this address, or write to us by email at bonjour@moncuisinierprive.fr

Batchero is a simplified joint-stock company (SAS) registered with the Créteil Trade and Companies Register under number 933 155 038, in France. SIRET No.: 933155038 00013

The website connects clients (individuals or businesses) with independent chefs (or service providers) for the provision of culinary services at home or at the location specified by the client.

These general terms and conditions (the "Terms") jointly govern:

  • access to and use of the site (General Conditions of Use — GCU),
  • the contractual rules applicable to orders (General Conditions of Sale — GCS),
  • the operational terms and conditions for the provision of services (Conditions of Service Delivery).

Use of the site and/or placing an order implies full and unreserved acceptance of these Conditions.

I - DEFINITIONS

For the avoidance of doubt, the following terms have the meanings set forth below:

  • Platform / MonCuisinierPrivé.fr: the website publisher acting as a technical and commercial intermediary.
  • Client: the person (or legal entity) who books and pays for a service via the platform.
  • Cook/Service Provider: the natural or legal person who offers and performs the culinary service.
  • Service: all culinary services described when ordering (dish preparation, menu preparation, shopping, clearing up, etc.).
  • Parties: the client, cook, and platform, depending on the context.

II — PRINCIPLES OF THE CONTRACTUAL RELATIONSHIP AND ROLES

  • Intermediation: The platform connects Clients and Chefs, publishes profiles, the service catalog, the menu catalog, and manages the reservation process and online payment. Unless otherwise specified, the service contract is entered into directly between the Client and the Chef. The platform is not a direct provider of culinary services, but may provide ancillary services (payment, customer service, mediation).
  • Platform intervention: The platform, which orchestrates the smooth running of the service, nevertheless reserves the right to intervene (blocking a profile, canceling an order, withholding payment pending an investigation) when the Client's interest, security, or legal compliance so require. The rules governing fee transparency and a description of roles will be displayed before the order is confirmed (see the Rates & Fees article).
  • Contractual independence: The Chef is free to provide their service via the platform and must comply with these general terms and conditions. They retain their status and their tax/social security obligations. The platform is not responsible for the social and fiscal obligations of the Cook, with the exception of any cooks who may be employed directly by the platform itself.

III — GENERAL TERMS & CONDITIONS OF USE

1. Object

These T&Cs describe the conditions of access and use of the site, the rules of use, account management, ownership of content, security and protection of personal data.

Website Publisher:

The MonCuisinierPrivé.fr website is created by Batchero.

Batchero is located at 110 rue de Fontenay, 94700 Vincennes, France.

You can contact us by mail at this address, or write to us by email at bonjour@moncuisinierprive.fr

Batchero is a simplified joint-stock company (SAS) registered with the Créteil Trade and Companies Register under number 933 155 038.

  • SIRET No.: 933155038 00013
  • VAT No.: FR21933155038
  • SAP Approval No.: SAP933155038

Share Capital: 1,000 Euros.

The content of the website is the responsibility of its publication manager: Mathieu Alia.

Hosting:

This site is hosted via the services of Vercel www.vercel.com and Amazon Web Services (AWS) aws.amazon.com

Please refer to the information available on these two service provider websites for more information.

3. User Accounts, Access and Security

Creating an account requires accurate information (identity, contact details, payment methods). Any unauthorized use is prohibited.

The customer is responsible for the use of their account and the confidentiality of their login details. Any action taken from an account is presumed to have been taken by the account holder. In the event of suspected fraudulent access, the account holder must immediately notify the platform and change their password.

The platform may require identity verification (ID, video selfie, HACCP certification, etc.) for "Cook" users or for certain types of services.

4. Rules of good conduct

The site must not be used to disseminate content that is illegal, defamatory, discriminatory, or contrary to public order.

Profiles (photos, descriptions, menus) must be truthful; any intentional fraud (fake photos, false credentials) may result in account deletion and prosecution.

5. Intellectual Property

The content published by the platform is protected: reproduction is prohibited without authorization.

The content provided by the Chefs (recipes, photos) remains the property of its authors, unless explicitly assigned; the platform reserves a non-exclusive right of distribution related to the operation of the service.

6. External links and third-party content

The platform may reference third-party sites; it declines all responsibility for their content. The display of a link does not constitute approval.

7. Availability and maintenance

The platform strives to ensure continuity but may suspend access for maintenance. In the event of significant unavailability, the platform will notify registered users.

8. Personal data and cookies

Our privacy policy and cookie management policy are defined in a dedicated section available here

9. Modification of the T&Cs

The platform may modify these T&Cs; modifications apply to new features and future orders. Users will be notified by email or via the website.

10. Sanctions and suspension

The platform reserves the right to suspend or delete an account in the event of a serious or repeated violation, without prejudice to possible legal action.

11. Applicable law

Any possible dispute will fall under the exclusive jurisdiction of the commercial courts of Paris, France, EU.

IV — GENERAL TERMS AND CONDITIONS OF SALE

1. Object

These General Terms and Conditions of Sale govern all sales of services offered on the MonCuisinierPrivé.fr website. They specify the respective rights and obligations of the platform, the Client and the Partner Chef within the framework of the ordering, payment and performance of services process.

2. Pre-order process

2.1 Nature of the pre-order

The purchasing process begins with a pre-order: the Customer selects, via the platform, a service, a chef, a menu, a date, a location, and the number of guests. The Customer can also communicate these details to us via email or WhatsApp.

This pre-order is free, does not constitute a contractual commitment on the part of the Customer, and does not yet commit the platform or the Partner Chef to provide the service.

2.2 Confirmation of receipt

A pre-order confirmation is automatically sent by email to the Customer and the platform. This confirmation only attests to the correct receipt of the request.

3. Clarification and validation phase

3.1 Contact via the platform

Following the pre-order, the platform contacts the Customer to refine and confirm the details:

  • Logistical details (access to the venue, available equipment, specific constraints)
  • Specific service times
  • Presence of children and corresponding adjustments
  • Allergies or specific diets
  • Desired menu adjustments

Depending on the type of service, other points may be addressed in order to guarantee the quality and feasibility of the service.

3.2 Confirmation of service conditions

After clarification, the platform confirms to the Client:

  • Any special conditions (additional charges, times, specific constraints)
  • The elements included or excluded (ingredients, dishes, service, dishwasher, etc.)
  • The number of guests/portions to be prepared
  • The location of the service
  • The price of the ingredients
  • The price of the service and any additional charges
  • The availability of the partner chef
  • The approximate duration
  • The nature of the service

An order completion link is sent to the Customer, who remains free to confirm or not, without obligation.

4. Placing the order

4.1 Validation by payment

The order becomes firm and final only after full payment of the indicated amount.

Payment constitutes acceptance:

  • Agreed conditions of performance
  • Specific details validated during the clarification phase
  • These General Terms and Conditions

Payment is due before the service is performed, except where otherwise stated in specific conditions agreed in advance.

4.2 Absence of payment

In the absence of payment within the indicated period, the pre-order is considered cancelled, without costs or compensation for either party.

5. Payment terms

Payments are made using the platform's secure payment methods (credit card, other methods specified at the time of payment).

The platform uses the approved third-party payment service provider "Stripe," guaranteeing transaction security. More information is available on the service provider's website: https://stripe.com/ 

The platform:

  • Receives the payment for the service from the Client before the service is delivered.
  • May pay the Partner Chef a portion of this amount to enable him or her to purchase the necessary ingredients without having to advance the corresponding costs.
  • Holds the remaining amount in escrow and releases it after confirmation of proper completion by the Client and the Chef.
  • In the event of a valid dispute regarding the quality of the service, the platform reserves the right to withhold all or part of the funds while the dispute file is being reviewed.

6. Rates, fees and transparency

Prices are listed inclusive of tax and detailed: service price + travel expenses (if applicable) + platform service fees + taxes. The amount due is displayed before confirmation.

The platform may charge a commission on the transaction (percentage or fixed amount). Any fees charged to the client are clearly visible during payment. The platform is inspired by models established by market leaders and ensures transparency and detail before confirmation.

7. Cancellation and Refund Policy

7.1 Cancellation by the Customer before payment

As long as payment has not been made, the pre-order or the order being finalized can be canceled freely, without charge.

7.2 Cancellation by the Customer after payment

The general conditions below apply unless otherwise stated in any specific conditions agreed with the Client.

  • More than 72 hours before the day of the service:
    • Free cancellation, full refund
    • Or rescheduling of the service to a later date
  • Between 72 and 24 hours before the day of the service:
    • 50% refund of the total amount of the service
    • Or possibility of rescheduling to a later date if and only if no expenses have already been incurred for the provision of the service, including, but not limited to, the purchase of necessary ingredients.
  • Less than 24 hours before the day of the service:
    • 25% refund of the total amount of the service
    • Or possibility of rescheduling to a later date if no expenses have already been incurred for the provision of the service, including, but not limited to, the purchase of necessary ingredients.

7.3 Cancellation by the Partner Cook or the platform

In the event of unforeseen unavailability or force majeure, the platform will offer:

  • An equivalent service with another available chef
  • Or a full refund if no alternative is possible
  • Or rescheduling the service to a later date in agreement with the Client and the Chef

7.4 Right of withdrawal

In accordance with the Consumer Code, the 14-day right of withdrawal does not apply to services fully performed before the end of the withdrawal period if the performance has begun with the consumer's agreement. The Customer is informed before payment if he expressly waives his right of withdrawal. (Art. L221-28 C. conso.)

7.5 Refunds and Compensation

Refunds are issued via the same payment method within a maximum of 14 days after validation of the request (or within the legal deadline).

In the event of a minor incident (delay, dish not as described), the platform may offer a goodwill gesture, a partial refund, a discount on a future service, or other compensation.

If the reimbursement is the responsibility of the Chef (non-compliant service, poisoning), the platform may deduct the amount from the Chef's account or withhold a sum pending the outcome of the case review.

8. Reciprocal obligations

8.1 Obligations of the platform

The platform undertakes to:

  • Ensure transparency regarding prices and conditions
  • Provide the Chef with all the information necessary for the successful completion of the service
  • Confirm with the Chef their availability and ability to provide the service
  • Connect the Client with an available partner Chef capable of providing the service as defined between the Client and the Platform
  • Assist the Client in defining their needs: type of service, menu type, menu details, dates, times, etc.

8.2 Obligations of the Client

The Client undertakes to:

  • Provide accurate and complete information during the pre-order and clarification phase
  • Guarantee access to the service location at the agreed times
  • Comply with the health and logistical regulations necessary for the smooth running of the service
  • Do not make any substantial changes to the nature of the service on the day of the service

8.3 Obligations of the Cook

The Cook undertakes to:

  • Perform the service as previously defined
  • Notify the Platform as soon as possible in the event of an unforeseen impediment in order to arrange a replacement
  • Provide the necessary equipment and ingredients to perform the service, as agreed
  • Comply with hygiene standards relating to the management of food preparation.
  • Provide the service with complete discretion and not share information relating to the service or the Client with third parties.

9. Proof of transactions

The data recorded by the platform constitutes proof of all communications, pre-orders, orders, payments and transactions.

10. Guarantees, compliance and food safety

The Chef guarantees the conformity of the dishes (identified allergens) and respects the hygiene rules (HACCP). In the event of proven poisoning linked to a service, the Chef assumes his civil and professional liability; the platform will cooperate in the investigation and inform the health authorities if necessary. Specific guarantees (repairs, reimbursements, insurance coverage) will be determined at the end of the investigation.

11. Responsibilities and limitations

The platform cannot exempt a Professional or a consumer from liability in the event of gross negligence, wilful misconduct, or when prohibited by law (personal injury, mandatory obligations of the Consumer Code). Any clause limiting the Chef's liability does not remove the Client's rights arising from legal guarantees.

Contractual limitation: Except in the event of gross negligence or personal injury, the platform's liability for any damages related to a service is capped at the total amount of the service in question.

12. Insurance

The Chef must hold professional liability insurance to cover their services. The platform may require proof of insurance and reserves the right to suspend a profile in the absence of proof.

The platform also has its own professional liability insurance to cover the risks of the Client and/or the Chef not being insured. This insurance is taken out with the insurer Allianz.

13. Force majeure

Obligations cease to be enforceable in the event of an unforeseeable, irresistible and external event (extreme weather, general strike, state of health emergency, etc.). The Parties shall endeavor to offer a proportionate postponement or reimbursement.

14. Complaints and mediation

Any complaints should be sent to customer service by email at bonjour@moncuisinierprive.fr  and will be processed as quickly as possible (acknowledgment of receipt within 48 business hours, response within 14 days).

If an amicable resolution fails, the Customer may refer the matter to a competent consumer mediator such as CM2C https://www.cm2c.net 

If mediation fails, any potential dispute will fall under the exclusive jurisdiction of the commercial courts of Paris, France, EU.

15. Contractual data and proof

Electronic exchanges (email, logs) serve as proof between the Parties. The platform retains the data necessary for the processing of disputes.

V — GENERAL CONDITIONS OF SERVICE DELIVERY

1. Object

These provisions supplement the T&Cs by specifically defining the performance of the service and shared responsibility.

2. Appointment booking and confirmations

The time slot is mutually agreed upon. Written confirmation (email/text) is considered authoritative.

The platform sends a reminder 48 and 24 hours before the service, specifying the time, address, and information provided. The client is responsible for verifying this information.

3. Access to the place of performance

The Client must guarantee secure access (digital code, parking, keys) and inform the platform of the specific arrangements in advance. In the event of inability to access due to the Client (absence, incorrect code), the Chef may apply additional charges (waiting charged pro rata) or consider the service as cancelled after 1 hour of waiting and inability to access.

4. Materials and ingredients

Each order will specify who supplied the ingredients and equipment.

  • For ingredients, there are three common cases:
    • Ingredients provided by the client: The client is responsible for quality and compliance (adherence to dates, storage conditions). The chef cannot be held liable if the ingredients provided cause any damage.
    • Ingredients provided by the chef: The chef purchases, transports, and stores the ingredients; they guarantee their quality. Ingredients are generally purchased the day before or on the day of the service from a store agreed upon in advance with the client. The choice of organic or non-organic ingredients will also be specified in advance. The chef must respect the budget allocated for the purchase of ingredients. Any remaining ingredients not used for the preparations are the property of the client.
    • Mixed formula: Some ingredients are provided by the client (e.g., everyday grocery products (butter, oil, salt, sugar, flour, etc.), others purchased by the chef (vegetables, fish, meat, etc.). The list of ingredients that must not be purchased by the chef will be specified in advance.

  • For Equipment the Client must clearly specify:
    • Whether or not the cook has a fully equipped "classic" kitchen (4-burner stovetop, oven, refrigerator, dishwasher, countertop, etc.)
    • Whether or not the cook has basic utensils (pots, pans, serving dishes, food processor, etc.)
    • Finally, whether the cook needs to bring utensils or equipment other than the ingredients themselves.

5. Allergens and health information

The Client must inform the Client of any allergies, intolerances, or dietary requirements upon booking. The Chef will take all necessary measures to prevent cross-contamination. The Chef will not be held liable if the Client fails to provide this information.

6. Hygiene and food safety

The Chef applies HACCP rules and current best practices (hygiene, product traceability, temperatures). A digital record (photographs of ingredients, dishes prepared, cooking, etc.) can be kept as evidence in the event of a dispute.

7. Typical procedure and duration

The service includes all or part of the following elements depending on the nature of the service chosen: shopping, transport to the place of service, installation, preparation, service, storage and cleaning. Estimated times are indicated in the offer.

8. Storage and inventory

The Cook shall return the space to a state of cleanliness comparable to its initial condition (unless otherwise agreed). Any damage noted must be reported immediately and will be subject to a report and an assessment of the necessary repairs.

9. Behavior and Safety

Mutual respect is required. In the event of verbal aggression, obvious alcoholism, or dangerous behavior, the Chef may interrupt the service without refund. The platform supports profile suspension if the Client is identified as dangerous.

Similarly, the Client may request the Chef at any time to interrupt the service and leave the premises, even if all preparations are left intact. The Chef must collect their personal belongings, leave the premises at the Client's express request, and inform the platform of this situation.

10. Material and bodily damage

Material damage caused by the Chef's fault is covered by his professional liability insurance. Previous damage must be reported at the start of the service. For bodily injury, the compensation rules follow the law; no contractual clause can exempt civil liability for serious injuries.

11. Food intoxication and crisis management

In case of suspected food poisoning: the Client must immediately inform the platform and consult a healthcare professional; keep a sample if possible; the platform launches an investigation and coordinates with the Cook and the health authorities. The compensation rules take into account health results and insurance.

12. Evidence and preservation

The Client and the Cook are encouraged to keep photos, receipts, exchanges and certificates (sales receipts, etc.). These documents facilitate the resolution of disputes.

13. Disputed about the service quality

The Client has 48 hours after the end of the service to report any problem relating to the service, whether major (safety, poisoning) or aesthetic or service-related (quality of food, minor non-compliance). After this period, the dispute may be limited unless it is proven that it was impossible to report it.

VI — SAFETY, CHECKS AND QUALITY

1. Cooks Controls

Chefs must provide certain supporting documents to join the platform: identity document, food hygiene certificates (HACCP or equivalent), proof of professional liability insurance. The platform may require additional checks (clean criminal record, references, etc.), spot checks, and audits.

2. Rating and Feedback System

After each service, the Client and Chef can rate each other on the quality of the service and its execution. Repeated poor feedback triggers warnings, suspensions, or exclusion from the platform.

The ratings also serve to present a highlighting algorithm for the most popular profiles.

3. Management of abuse and fraud

The platform monitors suspicious behavior (repeated cancellations, fake profiles, disputed payments) and applies corrective measures including blocking the account and reporting to the authorities.

VII — DATA PROTECTION and INTELLECTUAL PROPERTY

Our privacy policy and cookie management policy are set out in a dedicated section available here.

This is in accordance with GDPR regulations.

For any questions regarding these general terms and conditions, please contact us at bonjour@moncuisinierprive.fr